Resources for your Travelers Insurance Policy
Below are resources for your Travelers Insurance Policy.
We hope these are helpful in your Travelers insurance journey!
Why use Traveler’s Mobile App?
Here are the benefits of having 24/7 to your insurance details:
+ Access to your ID Card or coverage details.
+ Make a payment.
+ Live chat with a Travelers representative
+ Or download from the App Store.
What are your billing options?
Below are billing resources for your Travelers Insurance policy! Travelersoffers bill by mail, paperless billing or reoccurring payments from your checking account / ACH or card.
Call-In Options: By calling the billing department at 1-800-842-9469, you have 24/7 options to make payments.
Online/Mobile App Options: Through your client portal or mobile app, you have 24/7 access to make payments using debit card, credit card, checking account. You can access your billing schedule and update account details.
What car insurance discounts are available to you?
Check out these discount opportunities and let us know if you would like to review your policy to find out if you qualify for them:
Multi-policy discount
Bundling multiple insurance policies can result in premium discounts. For example, you could save on your Travelers car insurance when you also purchase your home/condo insurance and other insurance policies from Travelers.
Multicar discounts
More cars means more ways to save. You may be eligible for a car insurance discount if your household insures two or more cars on one Travelers policy.**
Home ownership discount
You may be eligible for a discount on your car insurance if you own a home or condo, even if you insure it elsewhere.**
Safe Driver Discount
Safe driving should be rewarded. No accidents, violations or major comprehensive claims in your household for the past three to five years could save you money with our safe driver discount.**
Continuous insurance discount
Customers who have held car insurance continuously with Travelers with no gaps in their coverage may be eligible for a discount.**
Hybrid/electric car insurance discount
Being an environmentally friendly driver is good for your wallet. If you own or lease a hybrid car, you could save on your Travelers auto insurance with a hybrid car insurance discount.
New car discount
When you purchase a new car or own a car that is less than three years old, you may qualify for a new car discount.**
EFT and pay-in-full
You can save based on how you choose to pay. You could save when you pay your car insurance premium in full. Or save by paying with electronic funds transfer (EFT), payroll deduction or by consistently paying your premium on time.**
Early quote discount
If you’re new to Travelers and get an auto quote before your current policy expires, you may be eligible for a discount on your Travelers auto insurance, depending on how far in advance you shop for your policy.**
Good Student Discount
Policyholders with drivers who are fully enrolled in high school or college and are good students who maintain a “B” average or better may qualify for a discount on car insurance.
Student Away at School Discount
If one of your dependents goes to school at least 100 miles away and won’t be driving your cars, it may mean that you qualify for a discount.
Driver Training Discount
To encourage young drivers to sharpen their skills with driver training, we offer a discount for those drivers who have successfully completed an approved driver education course.
What to do if you have a claim?
Most importantly, pull to a safe location, turn off your car, turn on your hazard lights and make sure no one is hurt. If someone is hurt, call 911 and do not attempt to move them.
If there are no injuries, connect with the other party to exchange information. Collect: Name, address, phone number of driver and any witnesses. Driver’s license number, license plate numbers, insurance company details. Take photos of the vehicles and damage, if possible.
You can report the claim to the police, but in Washington State they generally will not send an officer unless property damage exceeds $1,000, there are injuries, or involves a pedestrian, bicyclist or motorcyclist.
For general questions, contact your insurance agent to discuss the situation and review the next best steps.
To report a claim, contact the claims department at 1-800-252-4633.
Contact phone numbers to save:
Service Center 24/7: 1-888-564-5043 Outside of our business hours, Travelers’ service team can assist you with changes, claims, billing and general questions.
Roadside Assistance: 1-800-252-4633 Roadside Assistance will help with towing, lockout, fluid, flat repair and other roadside service.
Coverage options available
Travelers IntelliDrive Program
What is Travelers IntelliDrive?
Travelers IntelliDrive is a usage-based auto insurance program designed to reward safe driving habits with potential insurance savings.
Drivers participate through the IntelliDrive smartphone app, which monitors driving behavior during a 90-day evaluation period. Safe driving habits may help customers earn discounts of up to 30% depending on eligibility and driving performance.
How IntelliDrive Works
After enrollment, the IntelliDrive app automatically tracks driving behaviors such as:
- Hard braking
- Rapid acceleration
- Speed
- Phone distraction while driving
- Time of day driven
- Overall driving habits
Drivers receive trip feedback and driving insights directly within the app throughout the monitoring period.
Potential Savings
Many drivers receive an initial enrollment discount for participating in IntelliDrive.
Safe driving habits may qualify eligible drivers for discounts of up to 30% at renewal, while driving habits considered higher risk may impact future pricing in some states.
Who Benefits Most from IntelliDrive?
IntelliDrive often works best for:
- Low-mileage drivers
- Remote workers
- Retirees
- Careful suburban drivers
- Families with strong driving records
Drivers who frequently commute in heavy traffic, drive late at night, or participate in rideshare or delivery driving may see smaller savings opportunities.
Tips for Maximizing IntelliDrive Savings
To improve IntelliDrive results:
- Avoid hard braking
- Accelerate smoothly
- Limit distracted driving
- Reduce late-night driving when possible
- Maintain safe following distances
- Avoid excessive speeding
If you have any other Travelers Insurance questions that we can answer, or clarify, please share with us! You can reach Lisa via email: info@northtowninsurance.com
Disclaimer: This is a general overview, with the intention of bringing awareness to coverages, options, policy information. However, coverage varies between carriers, agents and states. Please check your policy for specifics.